The Conexus Digital Banking Platform will not be available June 4 from 5:50 a.m. to 8:00 a.m. We apologize for the inconvenience.
Credit Cards
Lost or stolen Mastercard
Missing card? Let us know!
If your credit or debit card is lost, stolen or if there's been inappropriate activity in your account, report it immediately.
Debit card
Phone: 1-800-667-7477
Visit a branch
Lock’N'Block: lock your card in a jiffy
Conexus Mastercard
Within Canada and U.S.: 1-833-528-2273
International: 1-647-252-9564 (collect)
Suspicious activity
Phone: 1-800-667-7477
Visit a branch
Lock’N’Block keeps your money safe
This service lets you "lock" your debit card to "block" unauthorized or unwanted use through your mobile app or online banking. With Lock'N'Block you can:
Lock your debit card
Block ATM transactions
Block purchases and refunds
Block international transactions
Have peace of mind knowing you have control over your debit cards 24/7
Access Lock'N'Block:
Online banking
Log in to online banking Click Account Services > Lock'N'Block
Mobile App
Log in to your mobile app and tap the Lock'N'Block icon
Have questions? See support.