Go to:
  1. Personal
  2. Business
  3. About Us
Search
  1. Personal
  2. Credit Cards
  3. Report a Stolen/Missing Credit Card

Missing card? Let us know!

If your credit or debit card is lost, stolen or if there's been inappropriate activity in your account, report it immediately. 

MEMBER CARD® debit card

bullet icon

Phone: 1-800-667-7477 

bullet icon

Visit a branch 

bullet icon

Lock’N'Block: lock your card in a jiffy

Conexus Mastercard

bullet icon

Within Canada and U.S.: 1-833-528-2273

bullet icon

International: 1-647-252-9564 (collect) 

Suspicious activity

bullet icon

Phone: 1-800-667-7477 

bullet icon

Visit a branch

Lock’N’Block keeps your money safe 

This service lets you "lock" your MEMBER CARD® debit card to "block" unauthorized or unwanted use through your mobile app or online banking. With Lock'N'Block you can:

bullet icon

Lock your debit card 

bullet icon

Block ATM transactions 

bullet icon

Block purchases and refunds 

bullet icon

Block international transactions 

bullet icon

Have peace of mind knowing you have control over your debit cards 24/7  

Access Lock'N'Block:

bullet icon

Online banking 

 Log in to online banking Click Account Services > Lock'N'Block 

bullet icon

Mobile App  

Log in to your mobile app and tap the Lock'N'Block icon 

Have questions? See support.